returns policy
We want you to feel confident shopping with us. If you’re not fully satisfied with your purchase, we’re here to help with our easy returns process.
Return Window
You may return most items within 10 business days of receiving your order, as long as the following conditions are met:
- The item must be unopened, in its original packaging, and in resalable condition.
- Opened or used items, as well as items that are damaged by the customer, cannot be returned.
How to Return Your Items
- Contact Us: Email our customer service team at servicedesk@plagron.us with your order number and reason for return.
- Receive Return Instructions: We will provide instructions for returning your item, including a prepaid return label that you can use to return the package.
- Ship Your Return: Send the item back to us, ensuring it’s securely packaged.
Return Shipping Options
- Your Own Shipping: You can also choose to arrange your own return shipping. If you do, please include your order number inside the package.
Damaged or Missing Items
If your item arrives damaged or if items are missing, please notify us within 5 business days of delivery. We will assist with filing a claim and replace the damaged or missing items.
For damaged items, we may require:
- A photo of the damaged item or packaging.
- A copy of your receipt.
Exchanges
We currently do not offer exchanges. If you wish to exchange a product, you can return the original item for a refund and place a new order.
Contact Us
For any questions or assistance with returns, please contact our customer support team at servicedesk@plagron.us.