Shipping policy
At Plagron, we strive to offer fast, reliable, and secure shipping to all our customers. Below are the details regarding our shipping policies, services, and important information to ensure a smooth delivery process.
Processing and Shipping Times
- Standard Processing: Orders are processed within 1-2 business days (Monday through Friday). Orders placed after 10 AM EST will be processed the following business day. Please look at the graph below for details:
|
Day |
Order Time (EST) |
Order Processed by… |
Delivery Range (Business Days) |
Delivery Timeframe |
|
Monday |
Before 10 AM |
Monday (same day) |
1-5 days |
Delivered between Tuesday and Friday |
|
After 10 AM |
Tuesday |
1-5 days |
Delivered between Wednesday and Monday |
|
|
Tuesday |
Before 10 AM |
Tuesday (same day) |
1-5 days |
Delivered between Wednesday and Monday |
|
After 10 AM |
Wednesday |
1-5 days |
Delivered between Thursday and Tuesday |
|
|
Wednesday |
Before 10 AM |
Wednesday (same day) |
1-5 days |
Delivered between Thursday and Tuesday |
|
After 10 AM |
Thursday |
1-5 days |
Delivered between Friday and Wednesday |
|
|
Thursday |
Before 10 AM |
Thursday (same day) |
1-5 days |
Delivered between Friday and Wednesday |
|
After 10 AM |
Friday |
1-5 days |
Delivered between Monday and Thursday |
|
|
Friday |
Before 10 AM |
Friday (same day) |
1-5 days |
Delivered between Monday and Thursday |
|
After 10 AM |
Monday |
1-5 days |
Delivered between Tuesday and Friday |
|
|
Saturday |
Any Time |
Monday |
1-5 days |
Delivered between Tuesday and Friday |
|
Sunday |
Any Time |
Monday |
1-5 days |
Delivered between Tuesday and Friday |
Tracking Information
Tracking details will be provided when the shipment is processed. Please allow up to 24 hours for tracking information to update.
Shipping Rates
Shipping rates are calculated based on the weight and destination. Total shipping cost will be provided at checkout. We offer free shipping on orders over $399 within the contiguous United States, excluding select oversized or special-handling items.
Shipping Locations
We currently ship to all 48 contiguous states in the U.S. We do not offer shipping to Alaska, Hawaii, and U.S. territories.
Address Changes and Order Modifications
If you need to modify your shipping address or order details, please contact our customer support team at servicedesk@plagron.us as soon as possible. Once an order has been shipped, we may not be able to make changes.
Failure to Take Delivery
If delivery attempts fail, the carrier may hold your package for pickup. After multiple failed attempts, the package will be returned to our warehouse, and you may be responsible for additional shipping fees to re-send your order.
Damaged or Missing Shipments
For damaged packages, please provide the following within 5 business days of the scheduled delivery:
- A photo of the damaged item or packaging.
- A copy of your receipt.
For any questions or concerns, please contact our customer support team at servicedesk@plagron.us.